CONTACT US:
FOR ANY QUESTIONS REGARDING YOUR ORDER EMAIL US. EMAIL: createdplayer2k23@gmail.com SHIPPING POLICY:
SHIPPING AND DELIVERY INFORMATION: STANDARD PROCESSING TIME FOR ORDERS IS 5-7 BUSINESS DAYS TO BE PROCESSED AND SHIPPED. ORDERS PLACED AFTER 10:00 AM (EST) MAY BE PROCESSED THE FOLLOWING BUSINESS DAY. PROCESSING AND SHIPPING TIMES MAY INCREASE DURING SPECIFIC COLLECTION LAUNCHES, HOLIDAYS, AND OTHER PEAK SEASONS. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.AMENDING A SHIPPING ADDRESS:
WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT. ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION. CUSTOMERS ARE RESPONSIBLE FOR TRACKING THEIR ORDER ONCE IT HAS BEEN SHIPPED. EXCHANGE POLICY:
NO REFUNDS GIVEN. EXCHANGE ONLY FOR A DIFFERENT SIZE, IF AVAILABLE. IF NOT AVAILABLE STORE CREDIT FOR FUTURE COLLECTIONS WILL BE CREDITED. REASONING: WE PRIDE OURSELVES ON RELEASING SMALL-BATCH, UNIQUE COLLECTIONS AT CREATED PLAYER. IN ORDER TO CONTINUE RELEASING NEW COLLECTIONS IN A TIMELY MANNER FOR OUR CUSTOMERS, WE MUST SELL OUT OF OLDER COLLECTIONS FIRST. FOR THIS REASON, FULL REFUNDS ARE NOT AVAILABLE, BUT WE DO OFFER EXCHANGES OR STORE CREDIT (WHEN APPLICABLE). STORE CREDIT WILL BE OFFERED ONLY IF THE SIZE YOU WANT IS UNAVAILABLE. THIS STORE CREDIT CAN BE USED ON ANY FUTURE PURCHASES OR COLLECTIONS FROM CREATED PLAYER. STORE CREDIT WILL ONLY BE ISSUED UPON RETURN OF YOUR ITEM(S). EXCHANGE PROCESS:
IF YOU WISH TO MAKE AN EXCHANGE FOR A DIFFERENT SIZE ONLY, EMAIL US @createdplayer2k23@gmail.com. PLEASE INCLUDE THE ORDER # IN SUBJECT HEADING. TO BE ELIGIBLE FOR AN EXCHANGE, ITEM(S) MUST BE SENT BACK IN SELL-ABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED.
THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.IN THE CASE OF AN EXCHANGE, AN ADDITIONAL FEE OF $8 WILL BE ADDED TO COVER THE COST OF SHIPPING. AFTER THE SHIPPING FEE IS PROCESSED, A RETURN LABEL WILL BE SENT TO THE EMAIL ADRESS USED TO PLACE THE INITIAL ORDER.